AVP, Business Management & Transformation

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

The Assistant Vice President, Business Management & Transformation supports the VP, Business Management & Transformation in driving performance transparency, execution discipline, and operational excellence across the five CS&O operational teams.

The role plays a critical integrator function—linking data, processes, financials, and initiatives—to ensure operational outcomes are measurable, well governed, and aligned with CS&O strategic priorities. The incumbent also provides PMO leadership to strategic and cross-functional initiatives sponsored by the Head of CS&O, enabling consistent execution and realization of intended benefits.

Key Responsibilities

1. Performance & Metrics Governance

• • Support the consolidation and alignment of performance goals, KPIs, and metrics across all CS&O teams to ensure consistency and comparability.
  • Maintain and continuously enhance the CS&O performance dashboard, providing accurate, timely, and insightful reporting.
  • Prepare regular performance updates and management insights for senior leadership, highlighting trends, risks, and improvement opportunities.
  • Coordinate the performance governance cadence, including data submissions, leadership reviews, action tracking, and follow‑ups.
  • Identify and flag early warning indicators, execution risks, or performance deviations, and support remediation planning.

2. Transformation & Process Excellence

• • Document, map, and analyze end‑to‑end processes across CS&O to identify gaps, duplication, control weaknesses, and inefficiencies.
  • Support the design and implementation of harmonized and standardized processes, working closely with functional teams.
  • Act as PMO for strategic and transformation initiatives sponsored by the Head of CS&O, including scope definition, planning, milestones, risk management, and benefits tracking.
  • Facilitate process reviews, workshops, and stakeholder discussions to drive continuous improvement and embed a culture of operational excellence.

3. Financial Management & Cost strategy

• • Assist in consolidated OPEX and CAPEX tracking across CS&O, ensuring accuracy, transparency, and alignment with budget assumptions.
  • Prepare financial summaries, analysis, and ad‑hoc reports for leadership, highlighting variances, trends, and cost drivers.
  • Support cost optimization initiatives, including analysis of efficiency opportunities and productivity levers.
  • Contribute to OSDC migration planning, tracking of realized and projected benefits, and post‑implementation reviews

Requirements

• Bachelor’s degree in Business Administration, Finance, Operations Management, Business, Analytics, or a related discipline
• 7–10 years of relevant experience in business management, transformation, strategy execution, operations excellence, or PMO roles
• Experience in performance management, KPI frameworks, and management reporting at leadership level
• Strong exposure to process mapping, process improvement, and transformation initiatives
• Experience in financial management, cost analysis, and budget tracking (OPEX/CAPEX)
• Prior experience supporting or leading cross‑functional initiatives and senior stakeholders is an advantage.
• Strong analytical skills with the ability to synthesize complex data into actionable insights.
• Solid PMO and execution discipline, with attention to detail and follow‑through
• Structured thinker with the ability to connect strategy, metrics, processes, and outcomes
• Excellent stakeholder management and communication skills, including senior‑level presentation
• High level of organization, prioritization, and ability to manage multiple initiatives concurrently
• Proficiency in MS Excel, PowerPoint, and performance dashboarding tools; familiarity with process mapping tools is an advantage

Network for Electronic Transfers (Singapore) Pte Ltd.