Application Support Engineer

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Key Responsibilities

• Primary responsibility is responding to application incident tickets, investigate thoroughly and ensure closure within the agreed SLA.
• Troubleshoot, diagnose, and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Support projects go-live implementation.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.

Requirements

• Bachelor Degree Computer Science / Engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years of experience in Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML
• Basic understanding of Solaris and/or Linux OS such as RHEL is required
• Experience in Spring 4.x / 5.x / 6.x and Struts 2.x frameworks, SpringBoot and/or SpringBatch would be added advantage
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Experience in IBM Connect Direct, IBM MQ, API Gateway, Apache Ignite, Solace PubSub+, ELK, micro services & containers, cloud-based architecture and/or DevSecOps technologies is a plus
• Domain knowledge of financial clearing, payment systems and ISO20022 standard is a plus
• Strong analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and in fast-paced environment
• Self-motivated, self-starter and fast learner with ability to work independently and within a team

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)