Business Operations Analyst - Operations Transformation

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

The Business Operations Analyst in Operations Transformation act as a bridge between business, operations, technology, and project management teams.

Key Responsibilities

• Identify opportunities for process improvement, focusing on simplification, elimination, and automation
• Analyze existing operational workflows and fragmented applications to design integrated solutions
• Collaborate with department lead and teams to gather and review operations requirements and translate them into functional requirements
• Lead end-to-end process transformation initiatives within CS&O
• Evaluate new technologies and tools to optimize operations processing efficiency and accuracy
• Support strategic projects by aligning business goals with operational outcomes
• Drive stakeholder engagement to ensure alignment on process changes and project deliverables
• Ensure compliance with regulatory and organizational standards in the transformed processes
• Provide subject matter expertise on payment systems and operations best practices
• Provide SME support on RPA initiatives
• Conduct detailed process mapping, gap analysis, and root cause analysis for operational inefficiencies
• Develop business cases and project plans for operational transformation initiatives
• Design and document scalable workflows, ensuring alignment with organizational goals
• Work closely with development teams to implement automation solutions, including RPA or APIs
• Monitor and measure the impact of implemented solutions, providing reports on key metrics
• Identify and mitigate risks associated with process changes or application integrations
• Train teams on new tools, workflows, and technologies to ensure smooth adoption
• Manage project timelines, budgets, and resources, ensuring on-time delivery
• Liaise with vendors and external partners for third-party integrations or tool evaluations
• Continuously assess industry trends to recommend innovative approaches for operational excellence

Requirements

• Degree in Finance / Business or equivalent
• Minimum 6 years of external/internal audit experience, preferably with AML expertise
• Ability to work independently and in a team environment with strong interpersonal and collaboration skills
• Excellent verbal and written communication skills with the ability to manage projects

Network for Electronic Transfers (Singapore) Pte Ltd.