Change and ServiceNow Manager

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary
The Change Manager is responsible for governing and continuously improving the IT Change Management process, while also playing a key role in ServiceNow platform configuration and development to enable effective, automated, and compliant change workflows.
This role ensures that changes to production environments are well‑assessed, controlled, and executed with minimal business impact, while leveraging ServiceNow to drive efficiency, transparency, and auditability. The Change Manager acts as a bridge between process governance and platform delivery.
Key Responsibilities

Change Management (ITIL Change Enablement)
•    Own and manage the end to end Change Management process, including standard, normal, and emergency changes
•    Chair and facilitate CAB / ECAB meetings and ensure timely, risk based decision making
•    Ensure all changes are: 
•    Properly assessed for risk, impact, and dependencies
•    Planned, tested, and approved before implementation
•    Serve as the final escalation point for high risk or conflicting changes
•    Monitor change success rates and reduce change related incidents and outages.
ServiceNow Development & Platform Enablement
•    Configure and enhance Change Management workflows in ServiceNow, including: 
•    Change models and templates
•    Approval flows and automation
•    Risk assessment and impact calculation
•    Perform hands on ServiceNow development activities such as: 
•    Client scripts, business rules, UI policies, and catalog items
•    Workflow / Flow Designer configuration
•    Form, list, and reporting customisation
•    Ensure ServiceNow configurations align with ITIL best practices and organisational governance standards
•    Support ServiceNow upgrades and releases by assessing change impacts and ensuring platform stability
Governance, Risk & Compliance
•    Ensure change activities comply with: 
•    Internal IT policies
•    Security, audit, and regulatory requirements (e.g. financial services controls)
•    Maintain strong traceability and audit evidence within ServiceNow
•    Support internal and external audits relating to IT change and access controls

Requirements

Education and Experience
•    Bachelor’s degree in IT, Computer Science, or related field.

Skills and Knowledge
•    Minimum 5+ years of experience in Incident and Problem Management roles.
•    Change Management (ITIL Change Enablement)
•    Own and manage the end to end Change Management process, including standard, normal, and emergency changes
•    Chair and facilitate CAB / ECAB meetings and ensure timely, risk based decision making
•    Ensure all changes are: 
•    Properly assessed for risk, impact, and dependencies
•    Planned, tested, and approved before implementation
•    Serve as the final escalation point for high risk or conflicting changes
•    Monitor change success rates and reduce change related incidents and outages
•    Configure and enhance Change Management workflows in ServiceNow, including: 
•    Change models and templates
•    Approval flows and automation
•    Risk assessment and impact calculation
•    Perform hands on ServiceNow development activities such as: 

Professional Certification
•    ITIL v4 Foundation certification (Intermediate or Expert preferred).
•    ServiceNow ITSM Implementation Specialist (desirable)

Network for Electronic Transfers (Singapore) Pte Ltd.