Customer Service Intern

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

• Enhance communication skills by handling and resolving customer queries in a professional manner.
• Learn problem-solving techniques by following up with internal teams when first-call resolution isn’t possible, ensuring timely case closure.
• Gain CRM system experience by accurately logging customer interactions and understanding data management best practices.
• Understand performance metrics by working towards individual and team goals, learning how success is measured in a corporate setting.
• Build analytical skills by proactively identifying query trends and escalating potential issues to your team lead or manager.
• Deepen fintech knowledge by interacting with real-world products and services, understanding how technology drives financial solutions and customer experience.

Requirements

• Proficiency in local languages/dialects will be an advantage
• Excellent verbal and written communication skills
• Able to work independently and as part of a team
• Possess patience, empathy and able to perform well under pressure
• Fast learner, able to quickly pick up a constantly evolving variety of products and services

Network for Electronic Transfers (Singapore) Pte Ltd.