Governance & Fraud (AVP)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

Reporting to the Head of Governance and Fraud, this role plays a key part in strengthening the fraud risk and compliance culture across the organisation.

The successful candidate will ensure that fraud risk practices align with regulatory expectations and internal governance frameworks, while overseeing fraud-related risk, compliance, and audit activities across the NETS business.This role works closely with stakeholders across all three lines of defense to uphold operational integrity, enhance fraud controls, and drive a strong governance environment.

Key Responsibilities 

Fraud Risk Strategy & Governance 

• Oversee NETS fraud risk strategy, appetite, and policies in alignment with enterprise risk and regulatory expectations
• Ensure full compliance with MAS guidelines and industry fraud standards

Fraud Detection & Analytics 

• Analyse platform data to identify emerging trends and provide actionable insights to enhance fraud controls and adapt to evolving threats
• Development and enhancement of fraud detection rules, models, and analytics capabilities including dashboard monitoring
• Conduct fraud trend analysis, horizon scanning, and thematic reviews to detect emerging risks on NETS products offering
• Partner with data analytics/technology/business teams to design data-driven fraud detection and monitoring 

Operational Oversight 

• Lead daily fraud operations, including onboarding reviews, transaction monitoring, and handling investigation escalations
• Oversee end-to-end fraud governance, with specific responsibility for chargeback-related fraud management. This includes conducting dispute analysis, reviewing supporting documentation, engaging with merchants and issuers, and ensuring timely and accurate resolution of chargeback cases. The role also drives continuous improvement initiatives to reduce fraud losses, strengthen internal controls, and enhance dispute-handling standards
• Ensure thorough documentation and audit readiness, including accurate maintenance of investigation reports for escalated cases and complete documentation of fraud-rule-triggered reviews in line with audit and compliance requirements
• Manage fraud incident governance, ensuring comprehensive root-cause analysis, identification of control gaps, and timely remediation of issues to prevent recurrence

Industry & Regulatory Engagement 

• Work closely with business units to drive MAS queries, coordinate responses, and ensure timely and accurate reporting in accordance with PSN03 requirements.
• Coordinate with Risk and Compliance to prepare and submit required regulatory reports on timely basis.

Training & Awareness 

• Develop and deliver fraud training programs to enhance fraud risk culture across NETS.
• Ensure employees understand and adhere to fraud risk policies and controls.

Risk Assessment & Audit Support 

• Work closely with NETS business team to provide fraud risk assessments for new product launches, customer journeys, and process changes.
• Define and maintain fraud risk metrics to monitor control effectiveness.
• Support internal and external audits, including fraud related assessments.

Requirements

• Minimum 5 years of experience in fraud risk management or financial crime within banking/fintech, covering both strategy/policy and operations
• Strong understanding of payments fraud typologies, including merchant misrepresentation, transaction laundering, card-not-present (CNP) fraud, collusion between merchants and customers, stolen cards, identity theft or impersonation
• Experience with fraud analytics, rules-based detection, ML-based detection techniques, and dashboard/reporting tools
• Proven ability to collaborate with diverse stakeholders across NETS
• Strong familiarity with MAS payment service act regulations related to fraud, scams, cybersecurity, and data privacy
• Self-motivated, independent, and equipped with strong verbal and written communication skills

Network for Electronic Transfers (Singapore) Pte Ltd.