Head of Application Support

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

We are seeking an experienced Head of Application Support to lead our teams in providing top-quality support for Java-based applications running on AWS. The successful candidate will have a strong background in Java technologies and AWS, with expertise in application support, troubleshooting, and problem-solving.

Key Responsibilities

• Lead the application support teams, providing guidance, coaching, and mentorship.
• Ensure timely and effective resolution of application incidents, requests, and problems.
• Manage L2 and L3 teams to improve application stability, performance, and reliability.
• Coach and Mentor L2 and L3 teams to upskill and uplift.
• Managing and developing distributed microservices architecture built using API.
• Develop and maintain expertise in Java technologies (e.g., SpringBoot / SpringBatch) and AWS services (e.g., EC2, S3, RDS, EKS, ECS, CloudWatch).
• Implement and maintain application monitoring, logging, and alerting tools (e.g., ELK, CloudWatch, Slack etc).
• Ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Provide after office hours support where required.
• Manage and guide the team to resolve application security findings and CVEs within the agreed SLA.
• Develop and execute comprehensive testing strategies for application changes.
• Ensure compliance with ITIL best practices, ITSM processes, and organizational policies.
• Ensure organizational SDLC processes are followed diligently.
• Manage vendor relationships, contracts, and performance (e.g., AWS support).
• Stay up to date with industry trends, research, and emerging technologies.
• Support internal and external audit on application SDLC, governance and security.
• Prepare metrics and reports for senior stakeholders and regulator.

Preferred Qualifications

• Bachelor’s degree in computer science / engineering or its equivalent
• Minimum 8-12 years of relevant experience in leading and managing application and support teams.
• Strong experience in Java technologies (e.g., SpringBoot / SpringBatch) is a must.
• Strong experience in supporting critical application workloads on AWS Cloud.
• Strong leader in SLDC and DevSecOps processes and tools.
• Experience working in a regulated financial institution is an advantage.
• Able to represent BCS in external projects with industry participants.
• Hands-on, detailed and a team player exemplifying the “can-do” attitude.
• AWS Certification – Solution Architect Associate and Developer Associate is a must.
• AWS Certification – DevOps Engineer Professional, Security and Advanced Networking Specialty is an added advantage.
• Experienced in application and engineering and automation.
• Good analytical and problem-solving skills.
• Good oral and written communication skills. Able to effectively communicate with C-Suite and Board members.
• Good team player with positive attitude.

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)