L2 Application Support Engineer

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Key Responsibilities

• Primary responsibility is responding to application incident tickets, investigate thoroughly and ensure closure within the agreed SLA.
• Troubleshoot, diagnose, and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity.
• To conduct root cause analysis, with help of L3, of an issue and prevent the same issue from happening in the future.
• Documenting the solutions and workarounds for future reference in knowledge DB.
• Collaborate with various teams, including developers and infrastructure engineers to resolve complex issues and implement long term solutions.
• Assist in L2 operational tasks as part of day-to-day support.
• Escalate critical and unresolved issues to higher level support teams and actively follow up on the progress until the problem is resolved.
• Report status and progress to technical lead/incident manager on a regular basis.
• Work with the technical lead/manager to ensure the technical support provided to stakeholders is within the agreed SLA (24 x 7)
• Maintain a positive mindset to provide continuous support and the application of tools for monitoring, management, and optimization of support.
• Support projects go-live implementation.
• Provide after office hours support where required.
• Support application testing investigations in testing environments.
• Support annual industry testing, testing regulatory requirements, VAPT (Vulnerability Assessment Pen Test), APT (Application Pen Test), APIPT (API Pen Test) in testing environments and production environments.
• Assist in deploying applications to testing and production environments.
• Perform standby duty (24x7) on rotational basis.

Requirements

• Bachelor’s degree in computer science / engineering or its equivalent
• Good understanding of Software Development Life Cycle (SDLC)
• Technically sound with at least 5 years hands-on experience in supporting Java, J2EE/JEE, Oracle, SQL/ PLSQL, Jasper report, APIs (RESTful and SOAP) and/or XML. Basic understanding of Linux/ Windows / Solaris OS is required.
• Knowledge in RHEL shell scripting, RedHat Ansible is an added advantage.
• Experience in SpringBoot / SpringBatch is an added advantage.
• Experience in AWS services such as CloudWatch, S3, RDS, EKS, API GW & EC2 is a definite plus.
• Domain knowledge of Financial Clearing and Payment Systems and ISO20022 standard is a plus.
• Good analytical and problem-solving skills
• Good oral and written communication skills
• Ability to work under pressure and to oversee tight SLAs.
• Self-motivated, self-starter and quick learner with ability to work independently and within a team.

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)