Merchant Services Associate

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

Undertakes assigned job duties as they pertain to the Merchant Services department. Candidate needs to communicate with merchants to get all relevant information/documents for merchant profile screening, application processing purpose and work on claims assessments. This role requires attention to detail, strong communication skills, and a proactive approach to task management.

Key Responsibilities

• Merchant Communication and Information Requests - outreach to merchants via email and phone to request documentation, clarify submissions, and gather required information for processing and compliance purposes
• KYC Review & Regulatory Checks – handle sensitive Know-Your-Customer (KYC) reviews and ensure regulatory checks are conducted accurately in line with compliance and internal process
• Application Process Workflow – Take ownership of the merchant application processing cycle, ensuring proper validation. Completeness of documentation, and timely progression through approval stages
• Audit & MDR claim (Merchant Discount Rate) Claims Handling – Oversee the governed related audit checks and processing of MDR-related claims, ensuring reconciliation and timely resolution
• Offshore Team Coordination – conduct checks on document collection, verification, and work with offshore team on any operational tasks. Ensure team members consistent service delivery in line with team objectives
• Business Support for Sales Department – Assist manager in overseeing business requirements gathering, documentation and coordination of projects or initiatives involving the Sales department, ensuring alignment with operational capabilities. Carry out any ad-hoc tasks by lead/manager
• Data Entry & Administrative Tasks – Perform data extraction, entry and validation to support merchant onboarding, ongoing monitoring and claims

Requirements

• Diploma or Degree in Business Administration, Finance & Banking, or any related field
• Additional experience or certification in Compliance, AML/KYC, or Risk management is advantageous
• Minimum 1 to 2 years of relevant working experience in financial services, merchant onboarding, or payment solution related
• Prior exposure to KYC reviews, regulatory compliance, audit processes is highly preferred
• Experience managing workflows and coordinating with offshore teams is a plus
• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Detail-oriented with strong organizational and time management skills
• Ability to handle sensitive and confidential information with integrity
• Strong communication, interpersonal skills, self-motivated and able to work independently as well as in a team environment

Network for Electronic Transfers (Singapore) Pte Ltd.