Procurement Operations & System Associate

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Procurement Operations & System Associate

Role Summary

The role will be responsible for supporting day-to-day procurement operations, Coupa system administration, user support, and procurement governance activities. The ideal candidate should have hands-on experience with Coupa or similar procurement platforms and a good understanding of procure-to-pay process, and governance requirements.

Key Responsibilities

Coupa System Support

• Serve as a functional subject matter expert for the Coupa suite, including sourcing, requisitioning, contracting, supplier management and risk access modules.
• Provide first-level support to requestors, approvers, procurement business partners, and suppliers on Coupa-related queries and issues.
• Troubleshoot first-level Coupa issues related to requisitions, purchase orders, approvals, receipts, invoices, catalogs, suppliers, and user access.
• Manage Coupa user access requests, role assignments and approval group where applicable.
• Support issue tracking, escalation, resolution, and follow-up with internal teams, IT, or external support teams.
• Assist in Coupa testing activities for system enhancements, upgrades, workflow changes, and new functionality rollouts.
• Maintain Coupa support documentation, user guides, FAQs, and training materials.

Procurement Operations

• Support daily procurement operations across the procure-to-pay lifecycle, including purchase requisitions, purchase orders, goods receipts, invoice matching, and supplier onboarding.
• Perform due diligence screening on new vendors
• Support supplier enablement activities, including supplier registration, profile updates, and Coupa Supplier Portal support.
• Assist users in resolving purchase order, good receipts, supplier, catalog, and approval workflow issues.

Procurement Governance & reporting

• Support procurement governance activities to ensure compliance with internal policies, approval matrices, delegation of authority, and sourcing requirements.
• Monitor procurement controls including open purchase orders, split purchase, and purchase without authorized approvals and other operational exceptions.
• Track procurement KPIs and prepare reports and dashboard for management review
• Support internal and external audit requests related to procurement and Coupa transactions.

• Identify recurring issues and recommend process improvements, automation opportunities, or system enhancements.
• Support data cleansing activities related to suppliers, catalogs, users, approval workflows, and master data.
• Drive system enhancement and process improvement initiatives

Requirements

Experience & Qualifications

• Minimum 2-3 years of relevant experience in procurement operations, Coupa support or procure-to-pay.
• Hands-on experience with Coupa is preferred; experience with other procurement systems such as SAP Ariba, or similar platforms will also be considered.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related discipline.

Skills & Competencies

• Good understanding of procure-to-pay processes, including requisitioning, purchase orders, goods receipt, invoicing, supplier onboarding, and approval workflows.
• Proficient in Microsoft Excel and reporting; experience with Power BI or other reporting tools is an advantage.
• Strong attention to detail, analytical skills, and problem-solving capability.
• Good communication and stakeholder management skills.
• Ability to work independently while collaborating with cross-functional teams.

Network for Electronic Transfers (Singapore) Pte Ltd.