Senior Network Engineer

BCS is NETS’ wholly owned subsidiary, and is an entity within the NETS Group. It manages and operates clearing and payment infrastructure for the Singapore Automated Clearing House, including Fast And Secure Transfers (FAST), Inter-bank GIRO (IBG), Cheque Truncation System (CTS), and provides services for PayNow and SGQR Central Repository.

Position Summary
This role is for the entity, Banking Computer Services Pte Ltd. The candidate will be expected to provide support to the VP, INFSVC to

• Deliver the IT infrastructure services strategies and manage infrastructure-related issues, which directly or indirectly impact business performance. This includes the evaluation, conceptualisation, development, implementation, maintenance and support of IT infrastructure systems.
• Be responsible for the achievement of short-term operational targets of the INFSVC division.
• Possess a fair degree of autonomy in determining the work processes in its job area and is required to review the existing work processes in its work area and recommend ways to make small improvements.
• Guide junior level staff on the accomplishment of tasks within a defined job area.

Key Responsibilities

Network Administration

• Perform network administration in a heterogeneous environment (production, DR, test) comprising of network & security equipment, telecommunication links
• Perform hardening, upgrade and enhancement on IT infrastructure components
• Monitor, assess, schedule and implement network, and product-specific security vulnerability patches
• Monitor obsolescence of IT infrastructure components (network systems)
• Monitor expiry and perform renewal of network system password and certificates
• Implement network backups operations to ensure data recoverability and business continuity
• Execute disaster recovery plans for IT infrastructure (network systems) and conduct regular disaster recovery testing and component switchover exercises to ensure usability of standby and DR equipment

Incident & Problem Management

• Provide 2nd level network support and resolve incidents and problems in accordance to established Service Level Agreement (SLA)
• Perform problem diagnosis on incidents and propose & implement measures to prevent recurrence

Change & Release Management

• Schedule and release network system changes to production environment in accordance to the change management process / procedures

Configuration Management

• Develop and maintain a comprehensive operating system hardware and software configuration database / library of all IT infrastructure components used in the production environment

Capacity & Performance Management

• Perform infrastructure system and network capacity monitoring and planning
• Monitor and perform performance tuning to optimize network performance

Process Management

• Implement the underlying processes supporting IT service management, in conformance to corporate security policies and guidelines

Project Management & Support

• Provide infrastructure (system & network) support to projects in accordance to the project timeline
• Manages infrastructure enhancement / upgrade projects in accordance to established project management guidelines

Documentation

• Develop and maintain technical and process documents to upkeep IT infrastructure

Requirements
Qualification

• Degree in Information Technology or related discipline
• Preferably attained CCNP, CCSE, PCNSE, NSE (up to level 4)

Experience and Technical Skills Set

• At least 7 years hands-on experience in managing network and security equipment such as Routers, Switches, Firewalls, VPN, Load Balancer, DNS, NAC
• Experience/ industry certification for public cloud administration

Other Criteria

• Good written and verbal communication skills
• Good interpersonal skills and able to work independently as well as in a team
• Demonstrate good analytical and problem solving abilities
• Possess customer-oriented mindset
• Possess a sense of initiative
• Able to multi-task
• Familiar with data center operations

Banking Computer Services Pte Ltd (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)