VP, Merchant Assessment & Merchant Operations

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

This role is part of the Customer Service & Operations leadership team and manages the Merchant Assessment and Merchant Operations teams. These teams are responsible for conducting appropriate screenings and ensuring timely onboarding of merchants. This role would need to manage day to day operations and drive process efficiencies across the teams in order to maintain competitive service levels with our merchants.

Key Responsibities

• Manage a team of 20 staff responsible for timely KYC assessment and onboarding of our merchants for our various offered services.
• Provide overall direction for Merchant Assessment & Operations unit in line with organisational strategy, goals and initiatives.
• Manage expenses within budget.
• Drive and continuously improve service levels for merchant screening and onboarding.
• Ensure team adherence to policies, procedures, and processes.
• Drive emphasis on continuous process improvements in order to increase efficiency and maintain competitive service levels for our merchants.
• Regular updates to senior management on performance and initiatives.
• Effective communication and internal stakeholder engagement to ensure smooth BAU operations and project delivery.
• Management of team and individual performance against goals set.
• Lead and deliver on department and/or organisation projects involving Merchant Assessment and Merchant Operations

Requirements

• University degree in Operations Management or related discipline with at least 12 years of relevant experience.
• At least 10 years of experience managing people.
• Must possess experience in AML/KYC processing and basic understanding of risk management principles.
• Proven experience in leading and implementing operational process changes.
• Project management skills with the ability to handle large scale projects and ensuring deliverables are met.
• Strong analytical and problem-solving abilities.

Network for Electronic Transfers (Singapore) Pte Ltd.