CS&O OSDC Lead

NETS Malaysia was established in 1997 to provide financial market infrastructure solutions to local and overseas financial institutions and corporate clients. This includes building payments, clearing and settlement systems as well as delivering financial service innovations in Malaysia. With a unique synergy of software development, operational and project management expertise, NETS Malaysia aims to provide leading-edge, multi-currency, domestic and cross-border funds transfer and processing capabilities to banks and businesses. In addition, NETS Malaysia also provides software development and shared back-office services to the entities under NETS.

The CS&O OSDC Team Lead is responsible for leading and managing a team of approximately 30 staff based in Kuala Lumpur, overseeing key operational functions including AML, Reconciliation, Resolution, and Customer Service. This role owns operational KPIs, supports the Head of CS&O’s strategic agenda and migration objectives, manages the allocated operating budget, and represents CS&O in senior management, customer, and regulatory engagements in KL. The position plays a critical role in ensuring service excellence, operational resilience, compliance, and successful execution of CS&O’s transformation initiatives.

Network For Electronic Transfers (Malaysia) Sdn.Bhd. (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)