Merchant Assessment (Officer)

NETS Malaysia was established in 1997 to provide financial market infrastructure solutions to local and overseas financial institutions and corporate clients. This includes building payments, clearing and settlement systems as well as delivering financial service innovations in Malaysia. With a unique synergy of software development, operational and project management expertise, NETS Malaysia aims to provide leading-edge, multi-currency, domestic and cross-border funds transfer and processing capabilities to banks and businesses. In addition, NETS Malaysia also provides software development and shared back-office services to the entities under NETS.

Team and Position Summary

The Merchant Assessment Office will be tasked with the following functions:

• Perform merchant assessment, KYC reviews, ongoing goods and services verification, and merchant due diligence activities. 
• Ensure merchant requests, compliance reviews and operational issues are resolved within agreed SLAs. 
• Support continuous process improvement, data analysis and regulatory compliance initiatives. 
• Provide support to internal and external stakeholders and work closely with Singapore teams on assigned activities. 

Key Responsibilities

• Conduct first-level KYC and merchant due diligence for new applications and sales leads in line with NETS policies and regulatory requirements.

• Engage merchants via calls and emails to obtain information and documents required for AML, compliance and operational reviews.
• Monitor merchant profiles, business activity alerts and ownership changes from external sources.
• Review dashboard outliers, transaction anomalies, dormant accounts, volume spikes and high-risk merchant alerts.
• Escalate issues and coordinate review or remediation actions with Data Analytics, Operations, Sales, Risk & Compliance and Governance teams.

Requirements

Education and Experience

• Minimum SPM, STPM, Diploma or equivalent qualification.
• At least 2 years’ experience in merchant operations, AML/KYC, compliance, customer service or related operational functions.
• Exposure to KYC, customer due diligence, transaction monitoring or merchant risk assessment processes is advantageous.

Skills and Knowledge

• Proficient in Microsoft Office applications, especially Excel.
• Knowledge of Power BI, analytics or automation tools is advantageous.
• Strong analytical, investigative and problem-solving skills, with good attention to detail.
• Organized and able to manage multiple priorities in a fast-paced environment.
• Good communication skills.
• Proficiency in Mandarin is advantageous.

Network For Electronic Transfers (Malaysia) Sdn.Bhd. (a subsidiary of Network for Electronic Transfers (Singapore) Pte Ltd)