Account Manager, Card Centre

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Job Summary

The Account Manager is responsible for driving overall customer success aligned to Card Centre’s strategy and goals. He/She will be responsible for the customer relationships and is the primary touch point between customers and Card Centre. This position reports to the Head of Card Centre.

Key Responsibilities

• Primary point of contact on customers’ matters
• Revenue delivery through negotiated contracts with customers, pursuit of change requests and initiatives from customers as well as new business opportunities
• Responsible for, which includes negotiation, review and preparation of customers’ contracts and quotations
• Manage sales pipeline for reporting to HOD and Management
• Tracking revenue targets and management of budgets
• To work closely with Operations and Technology teams to ensure timely implementation and completion of change requests and/or initiatives
• Deliver clear, structured and insight-driven reporting to customers’ requirements through effective communication and co-ordination with various internal teams
• Preparation of proposals and presentation decks to stakeholders

Requirements

• Minimum 1-3 years of experience as an Account Manager or related role
• Excellent communication and interpersonal skills
• Goal-oriented and proven sales and negotiation skills
• Team player with good work ethics and able to work independently
• Meticulous, diligent, well-organized with good time management skills
• Comfortable with fast-paced environment and frequent dynamic requests
• Experience in accounting and budget planning will be advantageous
• Good stakeholder management and collaboration skills

Network for Electronic Transfers (Singapore) Pte Ltd.