Card Centre Operations & Service Level Support (Lead Associate)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Overall Function

The candidate assists the Head of Operations to manage the machine operators and quality checkers in the Operations & Service level team and driving the teams to meet all Card Centre customers service levels. He/she should oversee the end-to-end processes in Operations & Service level group which includes planning, organizing and coordinating activities and resources within the teams.

Key Responsibilities

• Accountable for productivity and quality of work performed by the Machine Operators and Quality Checkers team.
• Identify and escalate critical issues to the Head of Operations.
• Drive the Operations & Service Level team in meeting the Bank’s service levels.
• Perform end day reconciliation for internal reporting
• Drive new processes and streamline existing processes to achieve efficiency in the team
• Ensure all jobs are completed according to targets and coordinate closely with the various teams in Production to assist in resolving production issues.

Requirements

• Minimum Diploma in any field
• Minimum 3 years of people managing experience
• Willing to work on alternate weekends
• Comfortable working in production environment
• Team player & detail oriented person
• Able to work in a fast paced environment
• Mature in thinking.
• Highly organized and disciplined
• Customer-oriented.
• Excellent communication skills

Network for Electronic Transfers (Singapore) Pte Ltd.