Operations & Service Associate 1

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Posotion Summary

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing.

Key Responsibilities

• Daily coordination between Bank customers and internal Production
• Reporting of card statuses and stock inventory levels to the banks
• Preparation of monthly billing reports
• Participate in monthly Service Level meetings with the banks and / or card stock take with the banks
• Attend project meetings with the banks
• Participate in negotiation discussions with the banks
• Management of card inventory in production
• Ensure timeliness and accuracy in all scope of work

Requirements

• Minimum Diploma 
• Diploma holder and above
• Proficient in Microsoft Office Applications
• Comfortable working in production environment with experience managing inventory is an added advantage
• Team player & detail oriented 
• Able to work in a fast paced environment
• Highly organized and disciplined
• Customer service oriented
• Excellent communication skills
• 5.5 days work week

Network for Electronic Transfers (Singapore) Pte Ltd.