Service & Quality Executive (Admin)

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain. 
 

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Job Summary
The Service & Quality Executive (Admin) is responsible for the administrative management of Card Centre. He/She is to support the Card Centre in business planning and budgeting, audit coordination as well as vendor management. This position reports to the Head of Card Centre.

Key Responsibilities

Administrative Management
•Primary point of contact for all administrative matters including:
-Management of office supplies, keys and accesses
-Organize filing system for Card Centre’s documents
-Raising and tracking purchase orders for purchases and maintenance renewals
-Assist in the tracking and liaison with vendors for Card Centre’s equipment
-Liaison with internal departments within NETS on office admin and HR matters including onboarding of new staff, resignations and existing staff matters
-Providing support for corporate events

Business Planning and Budgeting
•Assist HOD to maintain rigorous cost discipline across Card Centre
•Define, develop and implement business planning processes
•Manage the annual budgeting including tracking of expenditure
•Preparation of financial reviews and relevant financial reports

Audit Coordination and Vendor Management
•Providing support to obtain supporting documents from internal departments (e.g. CWS, HCM, etc) for audits
•Facilitate and maintain relationship between Card Centre and vendors
•Preparation of proposals and presentation decks to stakeholders

Requirements
•Minimum 3 years of experience as an Administrator/Quality Assurance or related role
•Strong knowledge of office processes
•Experience in accounting and budget planning will be advantageous
•Team player with good work ethics and able to work independently
•Meticulous, diligent, well-organized with good time management skills
•Comfortable with fast-paced environment and frequent dynamic requests
•Good stakeholder management and collaboration skills

Network for Electronic Transfers (Singapore) Pte Ltd.